Public organizations increasingly embrace processes and practices and digitization. While large social welfare organization have the resources and capabilities to scale their organizations accordingly, small and medium-sized social welfare organizations struggle. Thus, if we are to understand the critical success factors of digitization in social welfare organizations of this type, we need to thoroughly reconstructs the organizational enablers and barriers for technology take up. Specifically, we need to understand the structural, procedural, cultural and strategic challenges and changes this might entail. Hence, this study asks: how do small and medium-sized social welfare organization cope with digitization?
Funded by: Center for Digitization and Technology, HSU
Researcher: Magdalena Waeber
Project partners and PI: Tobias Scheytt, Jaromir Junne, Vera Linke
